The Emergency Rescheduling Policy protects everyone when a truck has a verified on-road emergency: the delivery window is rescheduled through LoadBoot Dispatch with no penalty to the carrier, and the broker and shipper get a fair, fast, clock-bound process.
Breakdowns, accidents and medical events are a daily reality of trucking. Without a written process, drivers get blamed, brokers get surprised, and shippers get silence. This policy replaces phone-tag with a verified, timestamped chain.
A tire blows on I-20 near Shreveport. The driver reports it inside the trip with a photo and live GPS. Dispatch verifies in minutes, proposes a next-morning window from the driver’s own downtime estimate, the broker taps Accept, the shipper confirms a new dock slot — and the rate confirmation updates itself. No shouting, no penalty, all on record.
Carriers deserve protection when something real goes wrong; brokers and shippers deserve proof that it IS real, plus a guaranteed response clock so a load never hangs in limbo.
Nothing is rescheduled on a phone call alone. LoadBoot Dispatch runs a 4-point check: live GPS trail (stationary where reported), photo proof with matching time/location, a driver call-back, and the carrier’s claim history.
Only the driver knows when the truck will be road-ready (2h/6h/12h/24h/48h or “not sure” — then Dispatch calls first). The proposed window = old window + downtime + remaining transit, rounded to the next facility slot.
The carrier sees PROPOSED until every required party confirms. Broker-posted loads: broker accepts or counters. Shipper-originated loads: the broker forwards and the SHIPPER’s dock confirmation is final.
Each responding party has 2 hours. No response → policy auto-reschedule: open delivery locks the proposed window; appointment delivery books the next available dock slot.
A counter-window must be within ±12 hours of the proposal and is matched against the driver’s readiness before it is locked.
No TONU, no late fee, no on-time-score damage for the carrier. This clause is accepted by every broker and shipper at posting — posting is impossible without it.
Drivers may give facilities ETA/check-in updates only; every window change flows through LoadBoot Dispatch.
A false report (moving GPS during a “breakdown”, stale photos, repeated claims) suspends auto-protection, damages the carrier’s score and can end in a platform ban; the broker’s TONU rights revive.
Driver reports inside the trip: type, need (reschedule / help / both), note, photo proof, live GPS (required)
Driver picks a road-ready estimate — the engine proposes the new window
Dispatch verifies genuine with the 4-point check
Per load type, the responding parties accept, counter (±12h) or time out into auto-reschedule
Everyone gets the FINAL window; the rate confirmation updates; the evidence pack stays with the trip
Use the in-app report — without GPS + proof, the no-penalty protection cannot attach.
The next trip’s data shows real repair time; inflated estimates look like fraud sensors firing.
Silence does not park the load — after 2 hours the policy reschedules it automatically.
On appointment freight the reschedule is only real once a dock slot exists; confirm or propose a slot inside the window.
GPS-stamped arrive/depart on every stop — measured, not argued.
The app warns before free time or notification windows expire.
Photos, receipts and times collected on the trip and attached to the invoice.
These are real portal screens, not mockups — the same rail that runs GPS tracking & proof and payments & settlements. The claim this page describes is drafted from that trip data and paid through that ledger.
Breakdowns and genuine emergencies happen. Verified through the app within the window, they reschedule the load with zero penalty and no TONU against you.
Verification is the point — you get the real reason on record within 2 hours plus a recovery plan, instead of a dead phone and a mystery.
Separating real emergencies from silent cancellations keeps account health scores honest for everyone.
The driver supplies facts (downtime); the engine proposes; the responding party (broker, or shipper on shipper-originated freight) confirms or counters within policy bounds. Nobody dictates alone.
That is the point of the 2-hour rule: the load never hangs. Open delivery locks the proposed window; appointment freight books the next available dock slot automatically.
No. At posting every broker accepted this policy. The options are accept, a bounded counter, or timeout — refusal is not one of them on a verified emergency.
LoadBoot Dispatch calls and emails the source contact directly, logs the outcome, and the same clock applies to our follow-up.
GPS trail continuity, photo EXIF time/location, call-back, claim frequency, and repair-time cross-checks. Any failed sensor freezes auto-reschedule for human review.
| Accessorial | LoadBoot standard | When it triggers |
|---|---|---|
| Detention | $60/hr after 2 free hrs | Facility holds your truck past free time |
| Layover | $250 / day | A hold crosses into an overnight |
| TONU | $250 + deadhead | A confirmed load cancels late |
| Lumper | Reimbursed 100% | Third-party dock labor you fronted |
| Driver Assist | $75 / stop | The driver physically works the dock |
| FCFS | Detention still applies | No appointment — clock runs from check-in |
| Emergency Reschedule — you’re here | Zero penalty | A verified on-road emergency |
Every one of these is written into the load before you accept it. Tap any row to read the full guide.
These policies are LoadBoot marketplace standards agreed between posting parties and carriers. They are operational terms, not legal advice; the rate confirmation for each load is the controlling document.
Live GPS showing the truck stationary where the emergency was reported (the LoadBoot trip records it)
A timestamped photo of the breakdown or incident with matching time + location (phone EXIF)
Your honest road-ready estimate — 2h / 6h / 12h / 24h / 48h — the engine builds the new window from it
The original delivery window straight off the rate confirmation
Any repair invoice or roadside receipt once you have it
On LoadBoot most of this collects itself: GPS arrive/depart stamps, stop-proof photo uploads, the pre-agreed rate card on every posting, and a one-tap claim built from the trip record.
Not on a verified emergency. Every broker accepted the no-penalty clause at posting; with GPS + photo proof there is no TONU, no late fee and no on-time-score hit.
The 2-hour response clock removes the argument: accept, counter within ±12h, or the policy auto-reschedules. Refusal is not one of the options on a verified emergency.
That is exactly what the 4-point check does — live GPS trail, photo time/location, driver call-back and claim history. Fake reports fail the sensors and lose protection.
Silence does not park the load. After 2 hours open delivery locks the proposed window and appointment freight books the next available dock slot automatically.
Every LoadBoot load posts with this fee already agreed in writing. Your GPS timestamps are the evidence. The claim builds itself from the trip. And settlement runs through the platform — no chasing, no ghosting, no bond claims.
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