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$250 flat (typical range $150–$350)
A cancelled load costs the carrier the whole day: other freight was turned down and deadhead miles were often already burned.
TONU compensates a carrier when a confirmed load cancels after the truck is committed or already moving to pickup.
Confirmed load died late? Add any deadhead you already burned.
Estimate only — your rate confirmation is the controlling document. On LoadBoot these figures are pre-agreed in writing on every load, and the claim builds itself from your trip data.
A cancelled load costs the carrier the whole day: other freight was turned down and deadhead miles were often already burned.
You accept a Friday load, decline two others, and drive 45 miles toward pickup. At 7:40 AM the broker texts: “Load cancelled.” Without TONU you ate the morning and the miles. With it, you invoice $250 + deadhead the same day.
A rate confirmation is a commitment on both sides. TONU is the price of breaking it late — it keeps posting parties honest about load readiness.
Cancelled after rate confirmation, or the truck arrives and there is no freight.
$250 unless the posting states another figure.
Miles already driven toward pickup are commonly added per-mile.
Rate confirmation + timestamped cancellation + your GPS position at cancellation.
Invoice within 48 hours with the evidence pack.
Load cancels — screenshot/keep the message (time matters)
Tap "Report issue → TONU" on the trip
App attaches your GPS position + the rate con automatically
TONU amount fills from the posting terms
Claim goes to the broker with the evidence pack
No rate con, no TONU. Never roll a wheel without one.
Ask them to send it in writing — or confirm it back in writing yourself.
48-hour window. Same-day invoicing gets paid; next-week invoicing gets ignored.
Load exists but you waited = detention. Load died = TONU.
GPS-stamped arrive/depart on every stop — measured, not argued.
The app warns before free time or notification windows expire.
Photos, receipts and times collected on the trip and attached to the invoice.
These are real portal screens, not mockups — the same rail that runs GPS tracking & proof and payments & settlements. The claim this page describes is drafted from that trip data and paid through that ledger.
A cancelled load is not a free cancel — the rate confirmation is a commitment. TONU plus deadhead miles are pre-agreed on every posting, and your GPS position proves you rolled.
A published TONU standard keeps cancellations honest on BOTH sides — and protects you from phantom claims: no rate con or no movement, no TONU.
Loads on the board are real because cancelling late costs money. That is why LoadBoot has zero ghost loads — the TONU rule is the enforcement.
Your contract is with the posting party. Their recovery from the shipper is their business.
No — it protects the committed truck, not the cancelling side. Carrier cancellations hurt your rating instead.
A next-day move is a new commitment; today’s dead day is still TONU territory unless you agree otherwise.
It is business income like any other line item — ask your tax professional.
| Accessorial | LoadBoot standard | When it triggers |
|---|---|---|
| Detention | $60/hr after 2 free hrs | Facility holds your truck past free time |
| Layover | $250 / day | A hold crosses into an overnight |
| TONU — you’re here | $250 + deadhead | A confirmed load cancels late |
| Lumper | Reimbursed 100% | Third-party dock labor you fronted |
| Driver Assist | $75 / stop | The driver physically works the dock |
| FCFS | Detention still applies | No appointment — clock runs from check-in |
| Emergency Reschedule | Zero penalty | A verified on-road emergency |
Every one of these is written into the load before you accept it. Tap any row to read the full guide.
These policies are LoadBoot marketplace standards agreed between posting parties and carriers. They are operational terms, not legal advice; the rate confirmation for each load is the controlling document.
The signed rate confirmation with the TONU clause — without it in WRITING, a TONU is nearly unenforceable
Proof of dispatch: when the truck was assigned and rolling (LoadBoot trip record)
GPS trail showing deadhead miles already driven toward the pickup
The cancellation itself — who cancelled, when, in writing (LoadBoot snapshots the cancellation trail)
Timestamped photo at the facility if the load “died” after arrival
On LoadBoot most of this collects itself: GPS arrive/depart stamps, stop-proof photo uploads, the pre-agreed rate card on every posting, and a one-tap claim built from the trip record.
Verbal promises are almost impossible to enforce. A signed rate con is a binding contract — LoadBoot executes one on every booking, automatically.
Per contract the broker pays you and recovers from the shipper — that is their problem, not yours. LoadBoot’s broker-cancel flow generates the TONU accessorial instantly with the evidence snapshot attached.
TONU eligibility timing must be in the clause. LoadBoot’s standard: a committed, dispatched load that dies late owes the posted TONU — measured from the trip record, not memory.
Escalation path: written demand → BMC-84 bond claim → small claims. On LoadBoot you skip all three: settlement runs through the platform.
Every LoadBoot load posts with this fee already agreed in writing. Your GPS timestamps are the evidence. The claim builds itself from the trip. And settlement runs through the platform — no chasing, no ghosting, no bond claims.
Join LoadBoot free — get paid what you’re owed →
Free verified carrier account · live loads with the full rate card in writing · GPS-proof claims